jk99's Privacy Policy

We collect several types of information to provide services on jk99. This information may be collected directly from you or automatically from your device.

1.1 Information You Provide Directly

Information you provide when registering an account or updating your profile includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or other identity documents (for identity verification)
• Residential address
• Payment information — such as bKash, Nagad, or Rocket numbers, and bank account details
• User-set password (stored in encrypted form)

1.2 Automatically Collected Information

When you use the jk99 platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of site access, session duration, and browsing patterns
• Information collected through cookies and similar technologies
• Gaming activity records — such as betting history and win/loss data

1.3 Information Received from Third Parties

For identity verification and fraud prevention, we may receive limited information from trusted third-party services, and it is processed under strict confidentiality agreements.

jk99 uses the information collected for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To operate gaming services, slots, cricket betting, and live casino.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Security and protection: To detect fraud, prevent money laundering, and block unauthorized access.
• Age verification: To ensure only users aged 21 or above use the platform.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Responsible gaming: To monitor your gaming activity and provide assistance when needed.
• Legal obligations: To comply with applicable laws and regulations.
• Platform improvement: To analyze user experience and improve service quality.

jk99 uses cookies and similar technologies to operate the website effectively and improve the user experience.

3.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. Without these, the site will not function properly.
• Functional cookies: Remember your preferences and settings so you do not have to reconfigure them each time.
• Analytics cookies: Help us understand which parts of the site are used most, which supports platform improvement.

3.2 Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may limit some platform functionality.

jk99 does not sell or rent your personal information to any third party. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with certain service providers who process information on our behalf. These include:

• Payment processors (bKash, Nagad, Rocket, and banking partners)
• Identity and age verification services
• Cybersecurity and fraud prevention services
• Technology and hosting service providers

These partners may only use information for the specified purpose and are bound by strict confidentiality agreements with us.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, legal investigation, or a lawful request from a regulatory authority. In such cases, we will always disclose only the minimum information necessary.

4.3 Emergency Situations

Information may be provided to relevant authorities if needed to protect the life or safety of a user or a third party.

jk99 follows industry-standard security technologies and practices to keep your information safe.

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Data encryption: Sensitive stored information — especially passwords and financial details — is protected with strong encryption.
• Access controls: Only authorized staff can access user information, and they are bound by a confidentiality commitment.
• Regular security reviews: Our systems undergo regular security audits and vulnerability assessments.
• Firewall and monitoring: Automated systems are active to detect and prevent suspicious activity.
• Two-step verification: An additional security layer is provided to protect your account.

Even so, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but an absolute guarantee of security is not possible.

jk99 retains your information only for as long as it is necessary or legally required.

• Active accounts: All information is retained for as long as the account remains active.
• Financial transaction records: Due to legal obligations, these are retained for a specified period even after account closure.
• After account closure: When an account is closed, relevant information is securely deleted or anonymized, unless retention is required for legal reasons.
• Backup data: Removing information from backup systems may take a specific amount of time.

You have the following rights over your personal information:

7.1 Right to Know

You can find out what information we have collected about you and how it is being used. Upon request, we will provide you with a summary of your information.

7.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. Some information can be changed directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will respond within a reasonable time after receiving your request.

jk99 is an adult gaming platform. Only users aged 21 or above may use this site. We do not knowingly collect any information from minors.

If we become aware that information from a minor has been collected, we will promptly delete that information and close the associated account. If you believe a child's information has been collected unintentionally, please contact us immediately.

Due to the nature of our services, your information may be stored or processed on servers located outside Bangladesh. Wherever your information is processed, we ensure it remains protected in line with the standards of this Privacy Policy.

Countries to which data may be transferred may not have data protection standards equivalent to those in Bangladesh. However, we always ensure adequate protection through contractual obligations.

The jk99 platform works with game providers — such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming. These providers may have their own privacy policies, and their software may process certain information on your device.

jk99 is not responsible for the privacy practices of third-party services. We recommend that you review the relevant third party's policy.

jk99 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• By displaying a clear notice on the platform
• By sending a message to your registered email (for major changes)
• By updating the "Last Updated" date on this page

Continuing to use the platform after any changes will be considered as your acceptance of the new policy. We therefore recommend that you review this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live chat: Use the platform's live chat for direct 24/7 support
• Email: [email protected]

Our support team provides assistance in both Bengali and English. Your complaint will be reviewed and resolved within a reasonable time.